Prepare payment bug on your business relationship

If you lot try to purchase something on Google Play but your payment is declined or won't process, try the steps below.

If yous've bought something and so take a problem with or question about it, run across problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you accept a carmine warning, enter your payment information and wait for the squad to answer.

    Google Pay notifications

  4. Cheque your email for the review results.

Endeavour to pay with a different payment method

  1. On your computer, go dorsum to the particular you desire to buy on https://play.google.com.
  2. Click on the cost.
  3. Next to the payment method, click the Down arrow Down arrow.
  4. Choose a dissimilar payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a trouble with your credit or debit card if you meet one of the following error messages:

  • "Unable to process payment: low card remainder"
  • "Unable to complete transaction. Delight use another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte info or attempt another menu"

To fix these errors, try the following steps:

Brand sure your card information is upward to appointment in Google Pay

Expired credit cards or sometime billing addresses are a common reason for payments non to work properly. To update this information employ Google Pay:

Remove or update expired cards

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method yous are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your zip code is up to date

If your credit card is registered to a different accost that can cause the payment to be declined. Check the nada code matches your current address.

  1. On your reckoner, sign in to https://pay.google.com with your Google Account.
  2. ClickPayment methods.
  3. Notice the payment method you lot are trying to use for the purchase.
  4. ClickEdit.
  5. Check that the zip lawmaking listed matches the naught code of the billing address of your card.
  6. If needed, update the zip lawmaking.

Then, try your purchase again.

Submit whatever actress information that is requested

If the fault message is followed by instructions for submitting boosted information to Google, please submit it. Nosotros will not be able to procedure the transaction on your account without this data.

Cheque you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to make sure y'all have enough to complete the purchase.

Contact your bank or carte issuer

Your card may accept specific restrictions which cause the transaction to be declined. Contact the establishment that issued your card to enquire nearly the transaction and run across if they know the reason for the decline.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If you see "Your payment was declined due to an issue with your account"

If you see this bulletin, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your business relationship confronting fraud.
  • We demand a footling more than information to comply with EU law (Customers from European Union fellow member states only).

To help fix these issues:

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Take action on whatsoever errors or requests in the payments center.
    • You might demand to verify your identity before you lot can purchase anything through your Google Account.
  3. Make certain your proper noun, accost, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Brand certain yous're connected to your carrier network, directly or past wi-fi.
  • Make sure you've added straight carrier billing as a payment method.
  • Brand certain you lot're using the local currency.

If you still take issues, contact your mobile telephone service provider for help.

If y'all tin can't add a payment method or have a problem with a different payment method

If you're having a trouble with a different payment method, go to Google Pay to fix the consequence.

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide annihilation that's asked for.
  3. Check that your address is upwards to date.
  4. Cheque that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported every bit stolen. You must verify the card before you can use information technology over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll observe a temporary accuse on your carte du jour statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long agone you tried to verify your carte du jour.
    • If less than 2 days: Expect upwardly to 2 days.
    • If more than than 2 days: Check your carte du jour argument. Y'all should detect a temporary charge from Google chosen "GOOGLE TEST," with an eight-digit code.

Card is grayed out & says "card is ineligible"

Y'all can't employ this carte du jour for this purchase. Attempt to brand the purchase again with a unlike carte du jour.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

If you use dual SIM carte du jour devices

Check if the right SIM carte du jour is in slot 1 and remove any SIM card from slot 2.

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